German Call Center Opened in Võru

Photo: ERR
10/1/2013 11:18 AM
Category: Economy

A German-language customer service call center was opened in Võru recently, with 18 fresh employees now in training.

The center was established by Danpower, the parent company of Võru's municipal heating service, which is in turn owned chiefly by the German municipal utility Enercity. The calls handled will be coming in from Enercity's customers in Hannover.

"Customers call on the phone or get in touch by e-mail to get information on contracts, bills, and all kinds of address or account changes. They will call a given number but won't know if the call is going abroad - if it's going to Estonia or to Germany," said customer service representative Eleri Hunt.

Altogether, 70 candidates applied for the 18 positions. Most of those hired are from Võru County.

"We are glad that young people from Võru County have the chance to stay here, that such an employer has emerged. People who have for a long time sought a job in Võru County have [returned] from Tallinn and Tartu, and they are very happy to come back," said Danpower Eesti management member Kairi Wolff.

At least one of the customer service representatives interviewed by ETV, Eleri Hunt, confirmed Wolff's story. "I have lived in Tallinn. I am from Põlva and have for years sought a job in around my home town. Now I finally have an opportunity," Hunt said.


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