Estonians Least Satisfied With Baltic Banking - Survey

Photo: Postimees/Scanpix
10/6/2010 3:51 PM
Category: Economy

New data released this week as part of the European Performance Satisfaction Initiative has shown that, among residents of the three Baltic countries, Estonians continue to be the least satisfied with their banks.

A customer satisfaction survey showed that Estonians gave banks a rating of 74.2 out of 100 in private banking, compared to scores of 76.8 given by Latvians and 78.3 by Lithuanians. The scores were slightly above the European average of 73.3.

Comparing the results to those of previous years, "there is a tendency for satisfaction scores of Latvia and Lithuania to become more similar, while Estonian respondents historically put lower marks," the report said.

The situation for corporate banking was similar, with Estonians, Latvians and Lithuanians giving satisfaction scores of 66.9, 69.8 and 71.5 respectively.

The study was conducted by the data collection company Runway, based on telephone interviews with more than 3,000 customers in all three Baltic States.

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