Police showcase their work on Facebook

The police's emergency response centre (Police and Border Guard Board)
3/4/2016 12:39 PM
Category: News

For the next 24 hours, the Police and Border Guard will be reflecting their work on their Facebook page's wall. Readers can see the incoming 112 emergency calls, follow the police’s work, and get an idea of what an average Friday looks like.

Summaries of calls will be posted no later than an hour after they come in, but will be kept very general to protect the anonymity of the people involved and to avoid interfering with ongoing investigations.

For example, the police might post that they are being called to an apartment in the center of Tallinn because of a noise complaint.

Web Constable Maarja Punak said that anyone following their work on Facebook over the next 24 hours would get a good idea of what an average Friday looks like for the police.

The position of Web Constable was introduced in 2011. Three of them are currently giving advice and responding to people’s requests online. They also introduce schoolchildren as well as grown-ups to the concept of web security.

Some of the requests they get can be answered right away, others are handed on to the police’s different departments and offices. They offer advice, answer questions about laws and legal issues, receive tips and notifications, follow up on suspicions of identity theft, help people who are getting threats or bullied, and respond to harassment complaints.

Punak sees the ongoing posting marathon as a supporting measure in the alcohol debate as well. Previous 24-hour marathons had shown that plenty of the cases in which the police had to respond were of fights among drunk people, or of people who had turned aggressive towards others. “The currently ongoing debate of alcoholism in society is a step in the right direction, and I believe a way will be found to improve everybody’s health. Our people and state are worth it,” Punak said.

On average, the police get about 4000 calls in 24 hours. Of these, about 450 require a police response. During the last 24-hour marathon, which took place on Jun. 12, 2015, the police’s Facebook page displayed notifications of 733 calls.

The Police and Border Guard’s Facebook page can be read by everybody; an account isn’t necessary.

Editor: Dario Cavegn

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