Consumer protection board receiving many complaints regarding canceled trips ({{contentCtrl.commentsTotal}})

Helen Rohtla
Helen Rohtla Source: Kadri Põlendik

The Consumer Protection and Technical Surveillance Authority (TTJA) has received hundreds of complaints from people whose tourist trips or flights have been canceled due to the coronavirus pandemic.

"We are talking about hundreds of people," TTJA tourism and travel services line manager Helen Rohtla said on ERR's "Vikerhommik".

Rohtla suggests for consumers to make their wishes clear to the companies in question. "If various options - reimbursement, vouchers, changing of dates - are on the table, the consumer should make a clear choice and make it known," she explained.

After that, the trader has up to 15 days to respond under the Consumer Protection Act. For a foreign airline, the period might be extended up to two months. "If there is no reply after that, one should then contact the TTJA," Rohtla said.

Travel companies selling package tours must have a guarantee to secure advances collected from travelers and if the company goes under, customers are able to get back their money through that fund, she explained.

Airlines, however, are not required to have such a guarantee fund. "Whether such a system has been designed depends on both the specific airline and the country," Rohtla added.

If the journey began in Tallinn, Estonian consumer protection have to be contacted to receive compensation for the canceled trip; if it began from Riga or Helsinki, Latvian or Finnish authorities have to be contacted, respectively.

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Editor: Anders Nõmm

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