Patient portal access delayed over two hours Monday afternoon

Patient portal login page, with message informing users the are in a wait line. Source: ERR

The national patient portal experienced downtime Monday, with doctors as well as members of the public being unable to access medical data. The issue lasted about two-and-a-half hours.

At one point, around 9,000 people were held up trying to access the system, which contains information on all aspects of a patients health, including coronavirus vaccinations and test results data.

The Health and Welfare Information System (TEHIK), the primary health database, was not working from around 2.20 p.m. to a bit before 5 p.m. Monday, for reasons still to be specified, TEHIK spokesperson Karilin Engelbrecht told ERR.

After 5 p.m. the wait line fell significantly, with about 300 people still trying to access the system as of 5.10 p.m., ERR reports.

Roll-out of coronavirus vaccine appointments to the general populace in age-group-based increments earlier this month led to lengthy wait times online.


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Editor: Andrew Whyte

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